Returns are handled case by case because many industrial parts are selected, ordered or made for a specific asset or duty.
Last updated: 21 August 2026
Customers must contact TFPPS in writing before returning any item. Returns sent without written approval may be refused.
Requests should include invoice or quote number, photos where relevant, reason for return and confirmation that the product is unused and in saleable condition.
Approved returns of standard stocked items may be accepted within 14 days of delivery if goods are unused, undamaged, complete and in original packaging.
Restocking fees, freight costs and supplier return charges may apply unless the return is due to TFPPS error or a remedy required by Australian Consumer Law.
Custom-manufactured parts, special-order items, cut or altered products, opened coatings, opened chemical products, electrical items, used goods and items damaged after delivery are not returnable unless required by law or approved by TFPPS in writing.
Approved refunds or credits are processed after goods are received and inspected. Original freight and handling charges are not refundable unless TFPPS is responsible for the error or Australian Consumer Law requires a remedy.
